Privacy Policy

1. Introduction

THE SANDCASTLE GROUP LLC (“we,” “our,” “us,” or the “Company”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit a form, request property information, communicate with us, schedule a property viewing or consultation, or otherwise interact with our services.

By using our website or providing your information, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

We may collect information that you voluntarily provide to us, including:

Full name

Email address

Mobile phone number

Mailing address, when provided

Property address or location of interest

Property preferences and inquiry details

Requested viewing or consultation information

Preferred contact method and availability

Communications with us by phone, email, or SMS

Other information you choose to submit through our forms

3. How We Use Your Information

We may use the information we collect to:

Respond to property inquiries and requests for information

Provide information about properties or real estate opportunities

Respond to questions about property details and availability

Arrange property viewings or consultations when available

Send confirmations and reminders related to requested appointments

Follow up on property inquiries and requests

Provide customer support

Communicate about your inquiry and relevant next steps

Send promotional messages when you have separately provided appropriate marketing consent

Improve our website, services, and customer experience

Protect our website, systems, and users

Comply with applicable legal and regulatory requirements

4. SMS Communications

If you provide your mobile phone number and separately opt in to receive SMS messages, you consent to receive text messages from THE SANDCASTLE GROUP LLC according to the type of consent you provide.

Marketing and non-marketing SMS messages are sent only when the recipient has provided the applicable consent. Consent to receive SMS messages is not a condition of purchasing any goods or services.

Non-Marketing Text Messages

Depending on your inquiry and consent, non-marketing messages may include:

Responses to property inquiries

Requested property information

Property viewing or consultation confirmations

Appointment reminders

Follow-ups regarding your inquiry

Customer support messages

Information related to properties or services you have requested

Marketing Text Messages

If you separately opt in to marketing messages, you may receive promotional text messages about real estate opportunities, property-related offers, and other relevant promotional information.

Message frequency may vary. Message and data rates may apply.

You can opt out of SMS messages at any time by replying STOP to a message.

For assistance, reply HELP or contact us using the contact information provided on our website.

SMS consent is not a condition of purchasing any goods or services.

5. SMS Consent and Mobile Information

SMS consent is collected through website forms and other approved opt-in methods where users actively provide consent before receiving SMS messages. Marketing and non-marketing consent are collected separately where applicable.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell or rent mobile phone numbers or SMS consent information for marketing purposes. Service providers may process information as necessary to support our communications and business operations, subject to applicable restrictions.

6. Information Sharing
We do not sell personal information.

We may share information with service providers that help us operate our business, such as:

Website hosting and technology providers

Customer relationship management (CRM) providers

Email and SMS communication providers

Appointment scheduling providers

Analytics and website performance providers

Other service providers supporting our business operations

These providers may access information only as reasonably necessary to perform services on our behalf.

We may also disclose information when required by law or legal process, or when reasonably necessary to protect our rights, users, systems, or property.

Text messaging opt-in data and consent will not be shared with third parties for their own marketing or promotional purposes.

7. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, use, disclosure, alteration, or loss.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on applicable law, you may request to:

Access your personal information

Correct inaccurate information

Request deletion of information where permitted by law

Update your contact information

Withdraw consent for certain communications

Opt out of marketing communications

Stop receiving SMS messages by replying STOP

To make a request, contact us using the contact information provided on our website.

9. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to improve functionality, understand website usage, measure performance, and improve the user experience.

You may control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

10. Data Retention

We retain personal information for as long as reasonably necessary to respond to inquiries, provide requested services, maintain business records, comply with legal obligations, resolve disputes, and support legitimate business purposes.

When information is no longer reasonably necessary, we may delete or anonymize it, subject to applicable legal and operational requirements.

11. Third-Party Websites and Services

Our website or communications may contain links to third-party websites, platforms, scheduling services, or other resources.

We are not responsible for the privacy practices, security, content, or policies of third-party websites or services. We encourage you to review their privacy policies before using them.

12. Children's Privacy

Our website and services are not intended for children under 13. We do not knowingly collect personal information from children under 13.

If we become aware that personal information from a child under 13 has been collected, we will take reasonable steps to delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, or legal requirements.

14. Contact Information

Legal Business Name: THE SANDCASTLE GROUP LLC
Email: [email protected]
Phone : (830) 476-5101
Business Address: 823 Robinson Ave, Kerrville Texas 78028

For questions about this Privacy Policy or how your information is handled, contact us using the details above.